1. What are the delivery times for the UK?
We ship all UK orders with standard shipping of 5–9 business days after payment confirmation. Orders placed before 12:00 GMT on business days are dispatched the same day; later orders ship the next business day.
2. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a direct link to monitor delivery progress in real time.
3. Which payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, PayPal, and Klarna (Pay Later) for UK customers.
4. How do I choose the right size?
Each product page features a detailed size guide in centimetres (cm) with UK size equivalents (S, M, L, etc.). We recommend comparing these measurements with a similar garment you already own.
5. Can I return or exchange an item?
Yes. You may request a return within 14 calendar days of receipt. Items must be in perfect condition, with original tags and packaging. UK customers benefit from free returns using our prepaid label.
6. Do you ship internationally?
We offer free worldwide shipping with 10–14 business days delivery, subject to any local customs fees, which are the responsibility of the customer.
7. How should I care for my Vellira pieces?
We recommend hand washing or using a gentle machine cycle with cold water and mild detergent. Avoid heavy spin cycles and bleach to preserve linen fibers and prints.
8. How can I contact customer support?
For any questions or assistance, please email support@vellira.shop. Our team replies within 24 hours on business days.